FAQ
Frequently ask Questions
No one other than the person registered to drive the car is allowed to operate it. However, if you would like to add drivers, there is a possibility. First, they had to be registered, pay the fee needed, and provide the necessary documents required.
You are required to hand in the following documents if you are a resident of the UAE:
- Valid UAE Driving License
- Copy of Emirates ID
- Copy of Passport & Visa
You need to submit the following documents if you are a Tourist visiting the UAE:
- Passport with the entry stamp and copy of the visit visa
- Home Country Driving License
- International Driving Permit
If you are a GCC national
- National ID card Copy
- Driving License Copy
If you live in the UAE on a Residential Visa / Work Permit, you can rent a car with a valid UAE Driving License.
Passport holders of GCC, US, UK, Canada and other countries listed below can drive on their home country license in the UAE.
Find out if your country’s driving license is valid in the UAE below.
Australia | Germany | Luxembourg | Serbia | Switzerland |
Austria | Greece | Netherlands | Singapore | Turkey |
Belgium | Hong Kong | New Zealand | Slovakia | |
China | Ireland | Norway | South Africa | |
Denmark | Italy | Poland | South Korea | |
Finland | Japan | Portugal | Spain | |
France | Lithuania | Romania | Sweden |
Since it takes several days for the UAE’s traffic fines to be updated in the online system, we request a certain amount from you as a pre-authorization deposit. We will hold an amount from you for 15 days from the date you returned the car. The amount and mode of deposit will vary by agreement type.
Yes! You can reserve a car for a rental by contacting one of our sales representatives. It maybe varies depends on your request. Conditions apply.
There is 2 hours (120 minutes) grace period for returns. After 2 hours, full-day late charges apply.
The daily rental charge does not include the fuel cost, but we provide a full tank of fuel for cars, which you must keep at the same level while you return the vehicle. For the Salik, the payment will be collected from the individual who rents the car after he/she returns the vehicle, in addition to the rental fee.
Smoking inside the car is not allowed; if you smoke inside the vehicle, we will charge 1000 AED in addition to the rental payment, which will be used to clean the smell of the tobacco inside the car.
Yes, you are able to do this. With 24 hours heads-up, you can extend the return date.
Yes, we do. In case of any emergency or even a car breakdown, you can contact our customer service anytime; we provide you with the necessary assistance you need.
If you were involved in an accident, you are required to collect the police record and submit it to us. You can contact our customer service team; they will help you out in your emergency.
The rental car is only allowed a maximum of 250 kilometers of driving per day. The additional miles driven will be charged at the end of the rental period, depending on the type of vehicles.
You may utilize any of the following options to pay for your rental and charges:
Cash
Visa
MasterCard
Apple Pay
Google Pay
Samsung Pay
Union Pay
Diners Club Internationals
Alipay
Discover Global Network
JCB
Mercury
Online Banking
The minimum age requirement for renting a car from us is 23.
When you hire a car from us, you have an option to choose an insurance coverage called CDW. CDW (Collision Damage Waiver) cover you from any damage to the rental cars in a collision. We recommend that you add this to your rental.
